Refund policy

Our policy lasts 14 days. If more than 14 days have gone by since your purchase, we unfortunately cannot offer you a refund or an exchange.

Before sending anything back, please contact us here.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging, to be sent back at your expense to the postal address we will give you.

In order to process a return, we will confirm that the order is yours using your order number and/or any information used when you placed the order — most likely your email address.

We may ask you to wait until the parcel reaches us rather than send us proof that the return has been posted, because a refund request may require the parcel to be inspected. That inspection takes place before we issue any refund.

If you receive an item, state that it is in poor condition and ask for a refund but decline to send a photo of the item you received, you will of course be asked to send the item to a specific address so that it can be inspected.

This procedure may seem excessive. However, some people have been dishonest, and based on past experience we can no longer take our customers' word for it. We are sorry about this, and we do our best to handle every return and every refund request as fairly as possible.

Where a refund applies, once we have received and inspected the returned item we will email you to confirm that it has arrived. We will then let you know whether your refund request has been approved or rejected.

If your refund request is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment, usually within 30 days of the parcel being received for inspection. This timeframe is not down to us, and we will notify you as soon as the refund procedure is started on our side.

If your refund is late or missing, check your bank account first. Only then contact your credit card issuer, as there may be a delay before your refund is officially posted.

Next, contact your bank. Here too, some processing time is needed before a refund appears.

If after these two steps you still have not received your refund, please email contact@boutique-sonic.com. The customer service team will ask whether you have completed both steps. If so, the team will have the matter checked in the database.

We are sorry to ask for these steps, but we want to give your requests as much attention as possible. We lose a great deal of time when a request is not preceded by them, and we would rather devote that time to the requests we receive.

For sale items, if a refund is due it will be based on the sale price of the item — the price actually paid by the customer — and not on the regular price.

Regarding exchanges, we only replace an item if it is defective or damaged. If that is the case and you would like to exchange it for the same item, email us at contact@boutique-sonic.com.

Regarding gifts: if the item you wish to return was sent directly to you, you will receive a gift credit for the value of your return. Again, the gift voucher will only be emailed to you once we have received the item.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, who will then know that you returned the item.

For returns, you are responsible for paying your own shipping costs. These shipping costs are non-refundable, and if you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes for your exchanged product to reach you may of course vary.

If you are shipping an item worth €30 or more, consider using a delivery service that lets you track the shipment or insuring the delivery. We cannot guarantee that we will receive the item you send back to us.