Return policy
Our policy lasts 14 days. If more than 14 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.
Before any return, please contact us here .
Our policy lasts 14 days. If more than 14 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return on your order, your item must be unused and in the same condition in which you received it. It must also be in the original packaging in order to be returned at your expense to the postal address provided to you.
To process a return, we will verify that it is your order via your order number and/or any information used when you placed your order. This will likely be your email address.
We may ask you to wait until we receive your return rather than send us proof of return. As part of a refund request, an inspection of the package may be required. This inspection will take place before we process the refund, if a refund is granted.
If you receive an item and say that the item is in poor condition and you want a refund but refuse to send a photo of the item you received, you will obviously be asked to send the item to a specific address so that the item in your order can be inspected.
This may seem like an excessive procedure. However, some people have been dishonest, and based on past experience, we can no longer take our interlocutors' word for it. We apologize for this, and please know that we do our best to handle every return and refund request.
In the case of a refund, once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will then notify you of our decision regarding the approval or rejection of your refund request.
If your refund request is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment, usually within 30 days of the package being received for inspection. This timeframe is beyond our control, and we will notify you as soon as the refund process is initiated on our end.
If your refund is late or missing, please check your bank account first. Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There may be a processing time before a refund is posted.
After these two steps, in case you still have not received your refund, please send an email to contact@boutique-sonic.com . The customer service team will ask you if you have completed both steps. If so, the customer service team will check the database.
We apologize for requesting these steps, but we want to give your requests the maximum attention. We waste a lot of time when requests are not preceded by certain steps. We want to give maximum attention to the requests we receive.
In the case of sale items, if there is a refund, the refund will be made on the price of the sale item and therefore paid by the customer and not at the normal price.
For exchanges, we only replace an item if it is defective or damaged. If this is the case, you would like to exchange it for the same item, send us an email at contact@boutique-sonic.com .
For gifts, if the item you wish to return was sent directly to you, you will receive a gift credit equal to the value of your return. Again, a gift certificate will be emailed to you only once we have received the item.
If the item wasn't marked as a gift when purchased, or the gift giver had the item shipped to themselves to give to you later, we will send a refund to the gift buyer and they will find out about your return.
For returns, you will be responsible for paying your own shipping costs. These shipping costs are non-refundable, and if you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the time it takes to receive your exchanged product may obviously vary.
If you're shipping an item worth $30 or more, consider using a trackable or insured shipping service. We don't guarantee we'll receive your returned item.